An entitled customer rolled up to the drive-through and ordered food like he owned the place. Then he humiliated me in front of my coworkers and poured Coke in my face before fleeing in his fancy car. What happened next was unforgettable… because I made sure he regretted every second.
They say you don’t know how strong you are until strength is all you’ve got left. I didn’t ask for life to be hard — I just wanted to raise my boy right. My name’s Janice. I’m 36, a single mom working sunrise to past sundown flipping burgers, calling out orders, and wearing a smile that ain’t always real. I don’t get to break down. I can’t afford it. The only thing I get is to… keep going.
A woman sitting in her car and making a payment at a drive-through | Source: Pexels
I work the drive-through window at a fast food joint just off Highway 8. It’s not glamorous. Most days I’m just background noise to people too busy to look up from their phones. But I keep that headset on, keep the “Hi, welcome to Joe’s Burger Spot” chipper, even when my feet ache and my back screams.
That morning was already off. My kid, Mason, had spilled syrup on his homework, and we missed the bus. I was 10 minutes late and already dragging. Cindy, my coworker, handed me a cup of coffee like she knew I was hanging by a thread.
“You good, J?” she asked, eyebrows raised.
I nodded, fastening my apron. “Got no choice but to be, right?”
A woman fastening her apron | Source: Pexels
The drive-thru headset crackled to life at 2:47 p.m. on what started as an ordinary Tuesday. I adjusted my visor and cleared my throat.
“Welcome to Joe’s Burger Spot, how can I help you today?”
The voice that came through was sharp and impatient. “Yeah, I need a Quarter Pounder with cheese, large fries, and a Coke. And make it fast… I don’t have all day!”
A man sitting in his car | Source: Unsplash
“Absolutely, sir. That’ll be $12.47. Please pull forward to the first window.”
But he wasn’t done. “That Coke better not be watery garbage like last time. You people never get anything right.”
My stomach clenched. “You people.” I’d heard those words before, and they always dripped with contempt.
“I’ll make sure it’s fresh for you, sir.”
When the black BMW pulled up to my window, I saw the guy clearly for the first time. He was wearing a designer suit and a gold watch, the kind of man who probably made more in a day than what I scraped together all month.
A black BMW on the road | Source: Unsplash
“Finally!” he muttered, not even looking at me.
I handed him the Coke first. It was a standard procedure. “Here’s your drink, sir. Your food will be right up.”
He snatched it from my hand, our fingers barely brushing. For a moment, everything felt normal. Then he did something I’ll never forget as long as I live.
He popped the lid off that Coke, glanced at it, then without a word, stepped out of his car and splashed it right in my face.
A cup of cold beverage on a tray | Source: Unsplash
Ice-cold soda cascaded down my face, soaking through my uniform, stinging my eyes. Cola dripped from my hair onto the floor. I stood there, stunned, as he tossed the empty cup at my chest.
“Pathetic! This already looks watery. You people can’t even get soda right. Honestly, if you can’t handle a Coke, you don’t deserve to work here.” He sneered, climbed back into his car, and peeled out of the lot like nothing happened.
Cindy rushed over with towels. “Oh my God, Janice! Are you okay? I can’t believe he just—”
“Did you see that?” I whispered, wiping soda from my eyes. “Did that really just happen?”
A shocked woman | Source: Freepik
“I was filming a quick Reel for Instagram… thought I’d catch you making faces at the headset,” Cindy said later in the break room as I tried to scrub the sticky Coke from my scalp. “Then he rolled up, started yelling, and I just… kept recording. Got the whole thing — him dumping the drink, yelling, even his license plate. What a jerk!”
I stared at my reflection in the bathroom mirror. My mascara had run, my uniform was stained, and I smelled like a spilled soda. But something else stared back at me: anger. Pure, righteous anger.
“Can you send me that video?”
“What are you thinking?”
I turned to face her. “I’m thinking I’m done letting people treat me like garbage.”
A sad woman | Source: Pexels
That evening, after picking up Mason from daycare and helping him with homework, I sat at my kitchen table with my laptop. The video was worse than I remembered. You could see the cruel satisfaction in the guy’s eyes as he humiliated me.
With shaking fingers, I uploaded it to Facebook along with the caption:
“This happened to me today at work. Everyone has bad days, but no one deserves to be treated like this. His license plate is clearly visible if anyone recognizes him. 🤷🏻♀️🥺“
I hit ‘post’ before I could change my mind.
A woman holding her phone | Source: Unsplash
By morning, my phone was buzzing nonstop. The video had been shared hundreds of times overnight. Comments poured in from friends, strangers, and people outraged by what they’d seen.
“I know that guy!” one comment read. “He works at Henderson Financial downtown. What a piece of garbage.😡“
“Someone should send this to his boss!😠😠😠” another person suggested.
By noon, the video had spread far beyond my small circle. Local news picked it up. The man’s company issued a statement about “investigating the matter thoroughly.” And people were calling him Mr. Entitled online — a nickname that stuck.
I felt something I hadn’t felt in years: powerful.
Close-up shot of a woman looking at her phone | Source: Pexels
It was right after the lunch rush when Cindy stepped out to dump the trash and came back gasping.
“J, there’s a fancy car outside! He’s back!”
My blood ran cold. Through the window, I saw Mr. Entitled climbing out of a different BMW, this one silver instead of black. He walked up to the front of the eatery like he owned the place.
“Janice, right? Look, I know we got off on the wrong foot—”
“Wrong foot?? You poured soda on me.”
An angry woman shrugging | Source: Freepik
He held up his hands. “I was having the worst day. My biggest client walked, my wife was giving me hell, and I took it out on you. That was wrong.”
“Yes. It was.”
“This video… it’s everywhere. My boss is furious. I could lose my job over this. I have kids too, you know. A mortgage. Please, can we take a picture together? Post it? And let people know you forgave me?”
I stared at him through the crack in the door. “No!”
An anxious man | Source: Pixabay
His fake smile twitched. “Come on, be reasonable. We both made mistakes here—”
“We both made mistakes? What mistake did I make, exactly?”
“Look, I’m sorry. What more do you want?”
“I want you to understand your bad day doesn’t give you the right to humiliate someone else. I want you to understand I’m a human being… with feelings and dignity.”
“Fine. But when I lose my job, I hope you can sleep at night knowing you destroyed a family over one stupid moment.”
“You destroyed your own family the moment you chose to be cruel to a stranger,” I snapped, and closed the door.
A woman gesturing indifferently | Source: Freepik
Through the window, I watched him storm back to his car, muttering under his breath before speeding off.
That night, I posted an update on Facebook:
“He came to the drive-through today asking for forgiveness not because he was truly sorry, but because he’s facing consequences. He wanted me to help him save his reputation with a photo op. I said no. Some of you might think I should’ve been more forgiving, but here’s the thing: forgiveness isn’t about erasing consequences. It’s about healing. And I can’t heal if I pretend what he did was okay.”
A person holding their phone revealing social media apps on the screen | Source: Unsplash
The response was overwhelming. Messages of support flooded in from people sharing their own stories of workplace harassment and humiliation.
One comment stood out: “You didn’t just stand up for yourself – you reminded the world that no one gets to humiliate you and walk away clean. Good job, girl! 💪🏻“
I thought about my son who was asleep in his room and felt tears prick my eyes.
A little boy hugging his plushie and sleeping in his bedroom | Source: Pexels
The next morning, my manager called me into his office.
“Corporate heard about what happened,” he said. “They want you to know they’re implementing new security measures for all drive-through locations. Panic buttons, cameras with better angles… the works.”
“Really?”
“Really. What happened to you shouldn’t happen to anyone. Between you and me, I’m proud of how you handled this. Standing up for yourself takes guts.”
A man sitting in his office | Source: Pexels
Walking back to my station, I felt different and lighter.
Cindy bumped my shoulder. “So, ready for another day in paradise?”
I laughed. “You know what? I actually am!”
***
I heard through the grapevine that Mr. Entitled had indeed lost his job. Part of me felt bad for his family, but a bigger part of me felt vindicated. Actions have consequences, and maybe he’d think twice before treating another service worker like dirt.
A distressed man | Source: Pexels
That evening, I sat at the kitchen table helping Mason with his math homework.
“Mom, why do some people act mean?” he asked out of nowhere.
I set down my pen and looked at my son — this beautiful, curious boy who was watching me navigate the world and learning from every choice I made.
“Sometimes people are hurt inside, and they think hurting others will make them feel better, sweetie. But it never does.”
A woman with her arms crossed | Source: Pexels
“What do you do when someone’s mean to you?”
I thought about that Coke dripping down my face, the humiliation, and the choice I made to fight back.
“You remember that their meanness says nothing about you and everything about them. And you never, ever let anyone make you feel small.”
He nodded solemnly and went back to his multiplication tables.
A little boy lost in thought | Source: Pexels
Mr. Entitled thought he could use me as his personal punching bag because life wasn’t going his way. He thought I’d just take it and move on, that my feelings didn’t matter because I was “just” a fast-food worker. He was wrong.
We all have bad days. We all face stress, disappointment, and frustration. But how we treat others in those moments, especially those who can’t fight back… that’s where our character shows. I refuse to be anyone’s outlet for their personal storms.
I’m still working at that same drive-through, raising my son on my own, and doing what I can to make ends meet. I’m also standing tall, fighting harder, and refusing to let anyone make me feel less than human.
And if life sends another Mr. Entitled my way, he’ll learn the same lesson: Janice doesn’t back down.
An eatery staff at work | Source: Pexels
Here’s another story: My husband said I do “nothing” all day, so I gave him the peaceful day at home he thought I enjoyed. Twelve hours later, he wasn’t laughing.
